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Support

The right place for every question.

Public answers for everyone, private support for licensees, and a private route for anything that touches security.

  1. Everyone

    Bugs, ideas and questions

    Report a bug or ask for a feature in GitHub Issues; ask how to do something in GitHub Discussions. Both are public, so others with the same question find the answer.

  2. Commercial licensees

    Private support

    Integration questions and problems in your product, kept private: every request gets its own ticket page to follow the answer, reply and attach logs or captures. Covered for as long as your maintenance runs.

  3. Security researchers

    Vulnerabilities, privately

    Never in a public issue. Report through GitHub private vulnerability reporting or the form, under the commitments of the security policy.

A report that gets fixed fast

  • The Sipral version and the platform, language binding and PBX or carrier involved
  • What you expected and what happened, with the smallest steps that make it happen again
  • The call's decision record and a capture from the diagnostic export, which strips credentials, keys and personal data

Ship SIP in a closed app, without the GPL.

One price per company, perpetual for the versions delivered during maintenance, app stores allowed. Ask privately.

Request a quote